Frequently Asked Questions
What if I don't have a credit card?
No problem. You can pay by bank transfer or deposit. Message me and I'll send you the details to book your session.
Can I reschedule my session?
Yes. Give me at least 72 hours' notice and there's no extra cost. After that, changes and refunds aren't possible.
Can someone join me in my session?
Each session is one-on-one and tailored to you. If you'd like to work with someone else (a business partner, a creative partner, your significant other), it becomes a group session at an additional cost. Working with two people takes a different approach, more listening and more coordination.
Do you carry out the work that needs to be implemented?
No. I'm your strategic and creative guide. I tell you how and why; you or your team make it happen.
If you need outside support, I can recommend agencies or freelancers I've worked with or trust, depending on their availability.
Is there a discount for booking several sessions?
Yes. When you book 4 weekly sessions, the price per session goes down.
Can I record the session?
Recording sessions on your own isn't allowed. I may record sessions for safety and internal purposes, especially in cases of inappropriate behavior (see Terms and Conditions).
What if I'm running late?
Your session starts at the scheduled time. Time lost to a late arrival can't be added back, out of respect for other participants and the flow of the work.
Do you offer refunds?
No. When you book, that time is reserved exclusively for you, so there are no refunds. You can still reschedule with 72 hours' notice.
Is this technical consulting?
No. These sessions aren't for fixing platform issues or digital implementation. They're strategic, creative and reflective, not operational. If you need technical support, I can help you find a specialist.
What are the sessions like?
Deep, strategic conversations built on real examples, personal experience and proprietary methodologies. No time is wasted: every story has a purpose, to help you see beyond the obvious and connect dots you may not have seen before.
What do I walk away with after each session?
You get a session summary to keep track of your progress, and yes, there's homework. Every session gives you something concrete to put into practice from day one. It's both intellectual and hands-on, so you can take action in your life or business.
What if I'm not sure which session to book or what to bring?
Write to me before you book and I'll answer your questions. And if you change your mind about the session type, or choose one that isn't the right fit, we can adjust it, no problem.
Can I get an invoice?
Yes. Send me your tax details (in Mexico, your constancia de situación fiscal) when you book or within 24 hours of payment. Invoices can only be issued within the calendar month of purchase.